SERVICES
Installation, support and repair

We install and set up your equipment, support your team after purchase, and repair barcode printers, scanners, card printers and attendance machines, in or out of warranty.

InstallationDevices, software and staff enrolment
SupportHelp after the sale
RepairIn and out of warranty

Installation & setup

Attendance machines

Mounting and connecting time attendance machines, enrolling staff, and setting up Synktime attendance software and the Synktime Mobile app with your shifts and rules.

Barcode printers & scanners

Setting up barcode printers and scanners with your POS, ERP or label software, and label design.

Mobile computers

Configuring mobile computers and rugged devices for your apps and Wi-Fi.

ID card printers

Installing ID card printers and card design software, and training your team to print cards.

Repair & maintenance

If a printer, scanner, mobile computer, card printer or attendance machine stops working, send us the model and a description of the problem. We'll advise on repair options and cost, for equipment in or out of warranty.

Common jobs include printhead and roller replacement on barcode printers (we stock Zebra printheads and cleaning kits), scanner and mobile computer faults, card printer cleaning and ribbon problems, and attendance machines that have stopped syncing.

What we work on

  • Barcode label printers, including Zebra, Honeywell, TSC and Bixolon
  • Barcode scanners and mobile computers
  • ID card printers, including Fargo, Evolis, Zebra and Magicard
  • Receipt printers and POS hardware
  • Biometric attendance and access control devices, including ZKTeco, Suprema and Hikvision
  • Attendance and label software setup

How to get help

Contact usWhatsApp or call with the model and the problem. Photos or a short video help.
DiagnosisWe check the issue and advise on the fix and the cost.
Repair or setupWe repair, replace parts or configure the device.
Back to workYour equipment is returned working, with advice to prevent the issue.

Frequently asked questions

Do you repair equipment not bought from you?

Contact us with the brand and model and we'll tell you whether we can help.

Do you repair out-of-warranty devices?

Yes. We repair equipment in and out of warranty. We'll advise on the cost before any work.

Can you replace a barcode printer printhead?

Yes. We supply and fit printheads for supported printers. Note that printheads are not returnable once supplied.

Do you help with software problems?

Yes. We help with attendance software, label design software and device connection issues.

How do I request support?

WhatsApp or call +971 56 544 0892, or call our office on +971 4 451 4038.

Need help with a device?

Send us the model and the problem on WhatsApp, and our team will get back to you.