Refund Policy

Refund Policy

Online Return Policy:

1. We want to make sure you are completely satisfied with your purchase.
2. UAE orders may be returned within 14 days of shipment. 
3. All returns must be returned in new condition with all the original packaging. Customer is responsible for any return shipping charges,

To return or exchange an item, follow these simple steps:

Call our experts for assistance: 04 451 4038You will receive an RMA (Return Material Authorization) number for returns and exchanges in 2-5 business daysThe item(s) must be returned in their original condition including the original packaging and all accessories.
The packaging must not have any markings.Returns missing accessories will be rejected. Write the RMA number only on the shipping label, NOT on the box.

Non-returnable items:

SoftwareCustomized productsMedia: labels, ribbons, receipt paper, printheads, card stock, RFID tags, etc.